Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I m try to contact you to discuss my problem. After trying for long hours I can’t contacted to you

Order at outlets store online. They told me it will take 1 week however, its been long I havent got anything. I am not sure is they are original or not as I got that link on Facebook advertisement. As everything looks so real

User's recommendation: Need a contact to discuss everything.

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ID
#3899417 Review #3899417 is a subjective opinion of poster.
Location
Melbourne, Victoria

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replaced my down jacket with a new one and applied current discounts.

My old down jacket had downs leaking from all over it and Kathmandu acknowledged it as a defect and replaced it with a new one and even provided further discount that was applicable to the present day.

User's recommendation: Excellent customer and warranty service. I've been a proud and happy customer of this brand and will continue enjoying their products.

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ID
#4176987 Review #4176987 is a subjective opinion of poster.
New Reviewer

Missing product

Kathmandu Clothing - Missing product
I placed an order on 4 August 2022 ,I still have not received it. They say all the products are always out of stock.

User's recommendation: Buy in shop.

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ID
#4102446 Review #4102446 is a subjective opinion of poster.
Pros
  • Great quality
  • Keep shap and last
Cons
  • Normally never apart from this experience
Loss
$140
Preferred solution
Deliver product or service ordered
New Reviewer

Refund or exchange

My 86 year old mother-in-law purchased a jacket on Friday the 26/8/22. She went to wear it on Saturday and found to tiny holes on the sleeve which she hadn't noticed when purchasing the item. She took it back today Monday 29/8/22 for an refund or exchange and was refused. I called the store at Northland in Victoria and was told that all the jackets are perfect and it never happens, which I find hard to believe. She is a pensioner who doesn't have $119.00 to throw away. She doesn't want it repaired. She wants a new jacket or a refund. So where do we go from here. Please reply asap. Thank you.
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ID
#3903922 Review #3903922 is a subjective opinion of poster.
Location
Pakenham, Victoria County
New Reviewer

Missing product

Kathmandu Clothing - Missing product
Returned product size too big almost 4/5 weeks ago and havent received my order.Just checking to see if its been processed?
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ID
#3770601 Review #3770601 is a subjective opinion of poster.
Location
Bulleen, Victoria County
Loss
$300
Preferred solution
Waiting on my order
New Reviewer

Voucher

Kathmandu Clothing - Voucher
I bought a winterburn longline down coat but I dont think I gave my Kathmandu number for the points. I would like to add receipt to my account to get the points.
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ID
#3721254 Review #3721254 is a subjective opinion of poster.
Location
Sydney, New South Wales
Preferred solution
Add my points to get a voucher
New Reviewer

Sent 2 jackets through post Australia for refund

I bought 2 jackets, they were wrong size. I sent the jackets back through post Australia without processing refund. I havent received my refund yet. Please help me out with my situation. Thanks
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ID
#3152142 Review #3152142 is a subjective opinion of poster.
Preferred solution
Full refund

Not received the orders yet

Hi Im sokchea on the 15/08/21 i order 6 packs of the socks amount $105, from online store but i havent receive the items yet , so can u give me call thanks.
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ID
#2836278 Review #2836278 is a subjective opinion of poster.
Location
Wellington, Wellington
New Reviewer

I recently bought a jumper from Kathmandu Fountangate shopping centre which the feather is coming out from every where and doesn't look clean at all also its getting emtpy.